What is assertiveness?

How to invite feedback?

How to create a feedback culture within the team/organization?

How to link self-confidence and delivering feedback?

How to encourage a transparent and honest dialogue?

How to manage “mismatchers”?

Solve practical and delicate situations

Communicate: “certainly” but what about : content, process, non verbal

Assert oneself with serenity in one's professional contacts

Challenge tools (DESC, STAR..) in the light of one’s reality

Propose reflection on ones communication styles, work on non-verbal

Identify phrases, words and most efective and constructive methods